Refund Policy
Straightforward and equitable refund terms for your assurance
Overview
At AggregateCommonsPortal, we recognize that situations may alter, and we are committed to offering clear and honest refund protocols. This document delineates the circumstances under which refunds might be granted for our yacht charter services.
Kindly review this document thoroughly prior to making a reservation. By reserving a yacht with AggregateCommonsPortal, you concur with and accept the stated refund terms.
Standard Cancellation and Refund Schedule
More than 72 Hours Before Charter
Eligible for: Entire refund excluding processing charges
Processing Time: 5-7 working days
Processing Fee: £50 for card payments
Conditions: Must be submitted in written form via email or telephone
24-72 Hours Before Charter
Eligible for: Half of the total charter cost
Processing Time: 7-10 working days
Processing Fee: £25 taken from the refund
Conditions: A valid reason is mandatory; administrative costs will be incurred
Less than 24 Hours Before Charter
Eligible for: No reimbursement provided
Exception: Urgent situations may be taken into consideration
Alternative: Credit for chartering might be granted at the discretion of management
Conditions: Documented proof needed for emergency claims
Weather-Related Cancellations
Our Weather Guarantee
Prioritizing safety, should weather conditions be deemed unsafe for charter activities by our certified captain, we present adaptable options:
- Full Refund: Full reimbursement if rescheduling is not feasible
- Reschedule: Alter your charter to an alternative available slot at no extra expense
- Charter Credit: Credit valid for one year from the date of the original charter
Weather Assessment Process
Our meteorological assessment entails:
- Evaluating wind speed and direction
- Sea conditions and wave height scrutiny
- Visibility and rain forecasts
- Maritime advisories and safety warnings
- Professional captain's security assessment
Decision Timeline: Decisions on weather cancellations are concluded at least 4 hours prior to the charter's planned departure.
Medical Emergency Refunds
Emergency Circumstances
We comprehend that unexpected medical situations can arise. The following events might be eligible for special refund consideration:
- Sudden medical situations or injuries necessitating hospital admission
- Fatalities within the immediate family
- Military duties or urgent callbacks
- Mandatory jury service or legal summons
- Natural calamities impacting travel
Documentation Requirements
Emergency refund requests require provision of the following:
- Medical notes or hospital reports
- Mortality documentation, if relevant
- Official military directives
- Legal notices of jury duty or subpoenas
- Emergency statements or travel advisories
Processing: Refunds due to emergencies are processed within 3-5 business days upon submission of requisite documents.
Operational Cancellations
Mechanical Issues
Should the designated vessel suffer mechanical problems unresolvable:
- Alternative Vessel: We will aim to offer a similar substitute
- Full Refund: If no comparable alternative can be made available
- Partial Refund: If the substitute vessel is priced differently
- Compensation: Additional recompense may be provided for the inconvenience
Crew Unavailability
In the uncommon situation where certified crew cannot be provided:
- An alternative crew will be arranged if feasible
- A full refund if the charter cannot proceed
- Option to reschedule without additional fees
Refund Processing
Payment Method
Refunds will revert to the original method of payment utilized for the booking:
- Credit Cards: 5-7 business days
- Bank Transfers: 7-10 business days
- Cash/Cheque: 3-5 business days
Processing Fees
Credit Card Processing
£50 charge for cancellations with more than a 72-hour notice
Bank Transfer Processing
A £25 charge is applicable for all bank transfer refunds
International Processing
Extra charges may be incurred for international transactions
Charter Credits
When Credits Are Offered
In some scenarios, charter credits may be issued as an alternative to reimbursements:
- For late cancellations (under 24 hours in advance)
- In case of weather-related cancellations
- Upon voluntary rescheduling initiatives
- For operational disruptions
Credit Terms
- Validity: A duration of 12 months from the date of issue
- Transferability: Credits cannot be transferred to another individual
- Value: Covers the complete charter cost, devoid of processing charges
- Usage: Applicable to any charter that is available
- Expiration: The credit is not extendable past 12 months
Partial Service Refunds
Service Interruptions
In the event your charter experiences interruptions or is abbreviated owing to factors we oversee:
- Refunds calculated on the unutilized duration
- Credit for a subsequent charter equating the previous value
- Complimentary additions or upgrades
Guest-Related Interruptions
If a charter concludes earlier due to guest misbehavior or safety infringements:
- No reimbursement is provided for the remaining time
- The total fee is still payable
- Potential supplementary charges may be levied
Dispute Resolution
Should there be disagreements regarding a refund verdict, you may:
- Appeal for a reassessment by our executive team
- Supply further proof or documents
- Engage consumer protection entities for dispute settlement
- Exercise legal avenues as permissible by law
How to Request a Refund
Step 1: Contact Us
To initiate your refund claim, send your request through:
- Email: [email protected]
- Phone: +44 1273 625 000
- Directly at our establishments by the marina
Step 2: Provide Information
Your refund application should contain:
- Validation of your booking
- Details of the charter's date and time
- The rationale behind the cancellation
- Any relevant support documents
- Your choice of refund method
Step 3: Review and Processing
Upon getting your request, we will acknowledge it within a day, evaluate it in light of our refund policy, communicate our verdict within two days, and proceed with endorsed refunds as per the stipulated timelines.
Important Notes
- All refund claims must be conveyed in written form
- Reimbursements are conducted in £, notwithstanding the payment's currency of origin
- Obtaining travel insurance is highly recommended
- This protocol is amendable, given a 30-day notice
- Refunds adhere to relevant taxes and regulatory prescriptions
Contact Information
For inquiries related to refunds or to submit a request:
Refunds Department
AggregateCommonsPortal Marine Services Ltd.
12 Marina Way, Brighton Marina
Brighton BN2 5UF
United Kingdom
Phone: +44 1273 625 000
Email: [email protected]
Operating Hours: Monday–Friday, 9:00 AM – 5:00 PM